1.1.Services may be canceled by either party - the Provider or the User. However, Provider cannot cancel the service on the User's behalf.
1.2.The Provider has the right cancel the services if the User violates Terms of Service. The Provider reserves the right to cancel the service without prior notice.
1.3.The User has the right to cancel his service anytime by submitting the cancellation request through his billing account.
2.1.The Provider ensures 14 day money-back guarantee. The guarantee applies from the moment the service is activated. The guarantee applies for each service separately. Please note that the 14 day money-back guarantee is not valid for 3rd party products and services, on dedicated servers and on domains. If the User has purchased a service that includes a free domain name and the user canceled the purchased product, the standard price for the domain name will be deducted from the refund amount. The refund excludes the value of 3rd party products and services without any exceptions.
2.2.To apply for a refund, the User must submit a refund request through his registered billing account.
2.3.Refunds are provided to the User's credit balance or via the same payment medium that was used by the User if applicable - the User's payment gateway account or the User's bank account or the Users e-service.
2.4.Refunds are applicable only if the User is in compliance with Terms of Service, has not undergone suspension or termination due to violations of Terms of Service before and has a clear abuse history.
2.5.Refunds are provided for shared hosting, reseller hosting, VPS hosting.
2.6.Refunds are provided for each service accordingly. However, the User may receive a refund for a specific service only once.
2.7.Refunds are applicable only if the service is provided directly by the Provider. 3rd party products or additional services are not refundable. If the User has purchased a service that includes a free domain name and the user canceled the purchased product, the standard price for the domain name will be deducted from the refund amount. The refund excludes the value of 3rd party products and services without any exceptions.
2.8.Refunds are not provided if the service was not accessible because of 3rd party illegal activities.
2.9.The Provider reserves the right to make the final decision on any refund requests issued.
3.1.Chargebacks are not considered an acceptable form of refunding. All payment refunds must be requested in accordance to the refund policy instead of issuing a chargeback or opening a transaction dispute. Chargebacks and/or disputes will be considered as payment fraud and will be a subject to full investigation.
3.2.The Provider will use all information including the Users billing account profile, login history data and any communication between the Provider and the User in order to appeal the chargeback or other payment dispute.
3.3.If the Provider receives a chargeback or a payment dispute from a Credit Card company, bank, via PayPal or any other payment gateway, all services related to the billing account of the User may be suspended without prior notice. Where applicable, domain disposal may be limited and requests to perform a transfer may be denied. These conditions apply to third party products as well.
3.4.For every instance of chargeback or any other form of transaction retrieval, the User agrees to pay a $30 administration fee.
3.5.To restore the services, which were suspended due to a chargeback, a reversal or a retrieval, the User is bound to make sure that all chargebacks, reversals and/or retrievals would be withdrawal. Moreover, any financial mismatch caused by the chargebacks, reversals and/or retrievals must be fully covered by the User before the services are restored. Any double payment resulting from this process will be added to the Users billing account in the form of account credit.